Delivery Terms

Free Shipping

Free shipping is only applicable on orders that are chose to be shipped to West Malaysia (WM).

Delivery Dates

Delivery dates are estimates, unless a fixed date for the transactions has been expressly agreed in writing. Delivery periods are given under the reservation that the Orderer meets his contractual duties of cooperation.

Withdrawal

In the event, that, nevertheless, agreed delivery dates are not observed for reasons for which we are responsible, the Orderer may withdraw from the contract after a period of grace of no less than 15 business days set by the Orderer has expired fruitlessly. Withdrawal must be by written notice. Deliveries on Saturdays are possible only upon special agreement and for an extra charge.

Tracking

For tracking, you may visit this EasyParcel and Delyva sites. If you are unable to do so, it may be due to an incorrect tracking number or your parcel is not booked through the DelyvaNow platform.

Cancellation

You cannot modify your order once payment has been confirmed and a tracking number has been generated.

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