Important Notice: Warranty Registration Terms
We value your trust in our products. Please review the following terms and conditions attentively before completing your warranty registration form. By submitting this form, you confirm your understanding and acceptance of these terms.
Warranty Coverage Period
- Enjoy peace of mind with our comprehensive 5-year warranty, encompassing manufacturing defects, shipping damages, and heat retention issues.
Eligibility for Warranty
- This warranty is exclusively applicable to genuine products purchased directly from Peacock Marketing Sdn Bhd or our authorized dealers in Malaysia. Items bought through parallel imports or unauthorized channels are not covered.
Spare Parts Policy
- Our warranty extends to spare parts only in instances of initial unit faults. For other scenarios, you can conveniently purchase replacement parts from us.
- Kindly note, expenses related to postage, freight, transportation, insurance, or delivery are not covered under this warranty.
Conditions Where Warranty is Void
Your warranty may be considered void in the following situations:
- If the product is damaged due to accidents, misuse, abuse, or incorrect application.
- Failure to adhere to the maintenance and operational guidelines as stated in the manual.
- If the product was not sourced through Peacock Marketing Sdn Bhd.
We recommend keeping your purchase receipt and warranty registration confirmation safe, as they will be required for any warranty claims.